All ATTO products are fully warranted for three years (Host Adapters) or two years (Appliances) from the date of shipment. Benefits included with our standard warranty and support are phone and email support in addition to a prompt repair and return policy to ensure you superior service for a full two years.

Included in the Standard Warranty Program:

• Email/On-line support – (Mon - Fri, 8 am - 8 pm EST)
• Phone Support – (Mon - Fri, 8 am - 8 pm EST)
• Standard Field Repair – Factory return/repair program:
  • Product is repaired or replaced within 5-10 business days of receipt
• Software Upgrade Program
  • Any minor revision within warranty period
  • Any major revision – free for 90 days after purchase; after 90 days, contact ATTO for pricing
  • Warranty includes parts and labor
• Out-of-warranty repairs on a fixed-fee basis

Service & Support

ATTO’s high-quality storage-infrastructure products are installed worldwide to address multiple business needs that require high performance in the most demanding environments. ATTO takes pride in offering product line breadth, which benefits our customers by having a product mix that can be used to design multiple solutions.

 To contact technical support:

• Phone: (716) 691-1999 extension 242
• Fax: (716) 691-3724
• Email: Technical Support
  (note, this page requires a support login)

Warranty Information

Products manufactured and sold by ATTO shall be free from defects in material and workmanship. Unless otherwise specified in a supplemental agreement, this warranty is for the following period from the date of initial shipment:

• ATTO Host Adapters - three (3) years
• ATTO Appliances - two (2) years

ATTO’s sole obligation in the event of a breach of such warranty shall be to replace or repair the defective Product. In no event shall ATTO have any responsibility or bear any liability for the cost of labor for the removal of defective parts or the installation of replacement parts. ATTO is not responsible for any cost of shipment of any defective Products returned to ATTO’s facilities or service center designated by ATTO. This warranty is contingent upon the proper use in the application for which the Products were intended and does not cover Products which have been modified in any manner (whether with or without ATTO’s knowledge) or which have been subjected to abuse, misuse, alteration, neglect, or have been serviced, repaired or installed by unauthorized personnel. Unless otherwise specified in a supplemental agreement, ATTO does not make warranties whatsoever as to Software. This warranty is intended solely for the benefit of the original buyer and all claims hereunder shall be made by the original buyer and may not be made by others.

THE WARRANTY SET FORTH ABOVE IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED, WHICH ARE HEREBY DISCLAIMED AND EXCLUDED BY ATTO, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE AND ALSO ALL OBLIGATIONS OR LIABILITIES ON THE PART OF ATTO FOR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE, REPAIR OR PERFORMANCE OF THE PRODUCTS. IN NO EVENT SHALL ATTO BE LIABLE FOR ANY KIND INCLUDE ANY SPECIAL, INDIRECT, PUNITIVE, ECONOMIC, INCIDENTIAL OR CONSEQUENTIAL LOSSES OR DAMAGES, (INCLUDING WITHOUT LIMITATION, LOSS OF USE, LOSS OR ALTERATION OF DATA, DELAYS OR LOST PROFITS OR SAVINGS RELATED TO ITS PRODUCTS, OR OTHERWISE) EVEN IF ATTO SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH POTENTIAL LOSS OR DAMAGE. THE WARRANTY SET FORTH ABOVE DOES NOT EXTEND TO, AND SHALL NOT APPLY TO, PRODUCTS OR COMPONENTS TO SYSTEMS NOT MANUFACTURED BY ATTO.